Booking
When payment is made for the booking?
The payment must be made within 10 banking days from the date of invoice. It is advisable to make full payment prior to arrival, but may partially prepay the cost of the permit. In the case of a partial prepayment of the minimum size to 30%, the remaining amount can be paid upon arrival at the resort.
How can I make a prepayment?
You can pay the resort, pay the invoice in any Sberbank branch or any other Bank via ATM or cashier-operator (in this case charged the Commission of the Bank), through the service "Sberbank online" or similar services of other banks, as well as on the official website of the resort by clicking on the link provided in the booking confirmation.
What methods of payment at the resort there?
What is the policy of cancellation?
We are loyal to the guests and their personal circumstances, therefore the payment of the cost of the half day package "health and recreation" will be charged if guest cancel his reservation less than a day in advance. In the case of acquisition of sanatorium vouchers or a specialized program, you must notify the sales team about the change of plans is not less than 7 days prior to arrival to avoid penalties.
What should I have with me to visit the resort?
Adults
- Passport
- Sanatorium-resort card*. Make sure that it includes the results of the following diagnostic studies:
- clinical analysis of blood and urine
- electrocardiographic examination (ECG)
- x-ray examination of the chest (fluoroscopy)
- conclusion the gynecologist (for women)
- when the primary and concomitant diseases – the conclusion of relevant professionals
- Swimming pool: slates, hats, bathing suits.
* The Statute of limitations of research results must not exceed 2 months.
* In the absence of a sanatorium-resort card, you can take the primary analyses in the resort. Receive results of analyses within 1-2 days.
Children
- Birth certificate (under 14 years) or a passport (from 14 years)
- Information about epidemiological welfare
- Certificate (certificate) about vaccinations
- Sanatorium-resort card*. Make sure that it includes the results of the following diagnostic studies:
- clinical analysis of blood and urine
- analysis on enterobiosis
- analysis on helminth eggs
- Swimming pool: slates, hats, bathing suits.
* The Statute of limitations of research results must not exceed 2 months.
* In the absence of a sanatorium-resort card, you can take the primary analyses in the resort. Receive results of analyses within 1-2 days.
Pregnant women
- Passport
- Sanatorium-resort card*. Make sure that it includes the results of the following diagnostic studies:
- clinical analysis of blood and urine
- electrocardiographic examination (ECG)
- conclusion the gynecologist
- when the primary and concomitant diseases – the conclusion of relevant professionals
- Exchange card
- Swimming pool: slates, hats, bathing suits.
* The Statute of limitations of research results must not exceed 2 months.
* In the absence of a sanatorium-resort card, you can take the primary analyses in the resort. Receive results of analyses within 1-2 days.
General issues
How to get to the resort by public transport?
You can get there by bus № 503, 508, 512, 515, 531, 514 from the metro station "Teply Stan" to stop "45 km", continue to use the free Shuttle service of the resort. A free Shuttle leaves daily at 17:00. . You need to go to the Parking lot in front of the store "Parts" (in front of the store "Karamania), and the van advertising the resort or car with table "the Resort "Krasnaya Pakhra" would be expected. From the resort in the opposite direction the service starts at 15:00.
From the station "Podolsk" to the resort can be reached by buses No. 1024 and 1032 to stop "Red", then walk to the resort. It only takes 10 minutes.
What are the possibilities of Internet access?
Throughout and each room is available Wi - Fi network.
Do you have rooms with kitchens?
No, none of the rooms without kitchen.
Do the rooms have kettles?
Tea station is presented in the rooms of "Business", "Studio" and "Suite". In the rooms of other categories tea station is available for an additional fee – 100 rubles a day. In addition, each floor of the resort complex hosted purifier with hot and cold water, which guests can use for free at any time of the day.
Are there Hairdryers in the rooms?
Each room is equipped with a fixed Hairdryer.
Is there a safe in the room?
Safes equipped rooms of category "Studio" and "Luxury". In the remaining number of categories safe is available for an additional fee – 50 rubles per day.
Do cots for children?
Yes, on request we provide cots with bedding in the guest rooms. This is a free service. When booking, please specify the need for the installation of the crib.
Do you need a medical certificate for the pool?
Do I need caps for the pool?
Yes, the caps definitely need. If You didn't take it with you, you will be able to purchase it at the resort.
Do I need to take a towel for the pool?
No, this is not necessary, we give out towels.
What is there for children?
Guests with children can enjoy the following services:
Children's Playground with sandpit and slide, children's club, children's swimming pool area, a Wellness program "take care, kid!", a special children's menu, buffet, highchairs, cots, film screenings, trampolining town, slot machines , a petting zoo, children's animation, cooking classes, creative workshop.
Possible pre-registration for medical procedures?
No, there is impossible, primarily because all procedures are appointed only after consulting a doctor.
What if I don't have sanatorium-resort card, and make it I do not have time?
To obtain maximum effect from treatment, we recommend you to bring a SANATORNO-Kurortnaya card. If this is not possible, take a medical history, the opinions of doctors and diagnostic tests, and the results of x-ray studies. The required initial tests can be rent at the resort. The result of the tests takes 2-3 days. Please note that these days the procedures are to be performed!
Is it possible to visit the resort with your Pets?
Yes, if the animal is not large (less than 40 cm at the withers). The cost of placing a pet 1000 rubles per day.
Draw Your attention to the necessity of strict rules:
- The animal should have a certificate from a veterinarian with a mark of vaccination.
- To register, special cell and toilet (for cats), a bowl for feeding, a muzzle and leash (for dogs).
- Walking Pets are allowed in designated areas (outside the resort).
- Not allowed Pets in the restaurant hall, the aquatic centre and other public areas.
- Do not leave animal unattended, to wash in the shower room, use towels, sheets and other bedding belonging to the resort, as well as to comb Pets in the rooms.
The resort reserves the right to require the guest staying with a pet to leave the resort in case of aggressive, inadequate, noisy behavior of a pet.
Does the resort shops and pharmacies?
No, shops and pharmacies, but there are a few stalls with necessities and beauty products.
What to do with your Luggage before check-in and after check-out?
The resort Krasnaya Pakhra has a special room to store Luggage. If You have free time until check-in or after check-out, You can walk around the resort without worrying about the safety of things.
Are there any discos or karaoke for vacationers?
Daily resort organized entertainment activities for adults and children. A program schedule can be found on the website under "Calendar of events".
What methods of payment at the resort there?
